A genuine residential home address in West London.

Unlike commercial mailbox services or virtual offices, our address is a real residential home address located in one of London’s most desirable residential areas. You do not need to live in or near London to use the service – we have clients throughout the UK and around the world.

To protect the privacy and integrity of the address, the full address will be released to you when you sign-up (we do this to prevent unauthorised use).

Our residential address service is operated from a genuine private residential property in West London. Unlike commercial mailbox services or virtual offices, the address is a real residential home address, making it suitable for general personal postal correspondence.

No. The address is a genuine private residential property and is not a business premises, public reception, or customer collection point.

To preserve the residential nature of the property and avoid causing disturbance to other residents in the building, you must not visit the address yourself or encourage anybody else to visit the address.

If you need to collect your mail in person, this can be arranged by appointment from our office in Park Royal, London. Alternatively, we can forward your mail to you anywhere in the UK or worldwide.

We give you a real, physical UK mail address to use which gives a better impression, image and improved credibility. It’s also more private, discreet and confidential compared to Royal Mail’s PO Box service. As if that wasn’t enough, we’re cheaper too, with no long contracts.

Our service is designed for personal use and is available to individuals from anywhere in the world. The address we provide may be used to receive post for any lawful and legitimate purpose from any person, business, or organisation worldwide.

However, due to regulatory requirements, this address cannot be used with Companies House and is not available for UK limited companies or partnerships. If you require an address for a UK limited company or partnership, please sign up through this site instead, which offers registered office and director service address services for UK-incorporated entities.

Our residential address service is designed specifically for general personal postal correspondence.

To preserve the integrity and residential nature of the address, we do not accept parcels, packages, or items requiring a signature at this location.

Need to receive parcels, packages, or signed-for deliveries?
You can sign up to our mail handling service at www.posthq.co.uk, which supports the receipt of parcels, packages, and signed-for items.

Need both a residential address and a parcel delivery address?
Some clients choose to sign up for our residential address service to receive general postal correspondence at a real residential address, while also opening a separate account with www.posthq.co.uk to receive parcels, packages, and signed-for items.

You must ensure that when you give out your new address, it is clear to anyone writing to you that they should include your full name on the envelope. You must also inform us of any mailing names you intend to use so that post received can be matched to your account.

As standard, our packages allow two (2) mailing names. For example, this could be your name and perhaps your partner’s name. If you require more than two names, you can purchase additional mailing names at a cost of £4.99 each per month. To add additional mailing names, please contact us.

We’ll handle your post exactly as you’ve instructed us to. You can specify how you would like us to handle your post during the sign-up process. If you need to change these instructions at any point, just contact us.

We aim to give you a flexible, convenient way to manage your post – in a way that works for you.

You can choose to have your post:

Forwarded to you (UK or internationally)
Scanned + emailed
Held for collection or until further notice

You can update your mail handling preferences at any time by contacting us.

Yes, you can collect your post from our UK offices – by appointment only.

We don’t accept unannounced visitors, so if you’d like to collect your post in person, please email us to arrange an appointment with at least 24 hours’ notice. You’ll also need to bring valid photo ID. This helps us ensure we’re only handing out post to the correct recipient.

Alternatively, you can choose to collect your post from many local Post Offices in the UK using the Poste Restante service, which may be more convenient depending on your location. See details here.

If you’ve opted to have your post forwarded, it will typically take 1-2 working days to be received from when it left our offices. International residents will normally receive post between 3-7 working days from when it left our offices. 

If you’ve opted for Scan + Email, we aim to do this within 24 hours (excluding bank holidays and weekends) of receiving it at our offices.

Unfortunately, no.

If you need an address for a UK Limited Company or Partnership, please sign up through this site instead, which provides registered office services and director service addresses for UK incorporated entities.

Note: Regulations prevent us from serving UK incorporated companies through this website.

As standard we’ll filter out any obvious junk mail. Unfortunately, it’s not always possible to tell. However, you may register with the Mail Preference Service (MPS) which should help reduce/stop unsolicited mail. It’s free to register with the MPS here.

Yes. You can start using the address immediately upon signing-up, but before we can release any post received to you, you’ll need to complete verification which involves providing your ID. We have to verify clients using our services to meet our legal obligations. This is secure and we’ve made it quick and easy. Find out more here.

If you no longer require our service and wish to cancel, please contact us. Your account will be terminated and post returned to sender at the end of the current period.